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Return/Exchange Policy

Return/Exchange Policy

General Return/Exchange Guidelines:

  • Before sending any item back for exchange/return, kindly contact us at
  • When return/exchange kindly send all the items shipped with product.
  • Except for shipping time, return/exchange may take 2 weeks.
  • Buyer will bear the shipping cost except for the defect.


14 Day Return Policy – Unused Products Only.

  1. Within 14 days of purchase, returns are accepted.
  2. In case of a return, the item must be unused and in the condition that received with the original packaging.
  3. For return, contact us at An original purchase receipt will be needed for this purpose.
  4. Buyer has to bear the shipment cost.

Exchanges (Defective/Damaged Products Only)

14 Day Exchange Policy – Defective Products Only.

  1. Kindly contact us at
  2. Within 14 days of purchase, such products may be exchanged.
  3. Order No. and details about the defect (may include pictures) are needed to examine the complaint.
  4. Item will only be repaired/exchanged as needed if found defective in the manufacturing process.
  5. Delivery time of replacement may vary due to the distance where you live.

Damages during Shipment:

It is very important to check the shipment once you received. Damages during shipping must be reported within 05 days to Safety Zone International Inc.

If found damaged, mail us at including the damage details and if possible send pictures also. This will helpful for us for sending shipments safely in the future.

Damages will be re-shipped.


  • A notification email will be sent to the buyer, once we received and inspected the item.
  • In the case of approval, a refund will be processed and credited to buyers Visa Card or instructed by the buyer within a few days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items:

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they have any defect or damage. If you need to exchange it against the same item, send us an email at


To return your product, please contact us at

For return/exchange, the buyer will be responsible for every shipment cost and these are non-refundable. Any amount paid for return/exchange by EndoGear® will be deducted from the refundable amount.

Kindly keep track of the shipment. We do not guarantee of receiving the item.